In the hereinafter Rental Terms and Conditions, reference to the:

(a) National means the Family Tourist ltd. Belgrade, Serbia and Montenegro

(b) User means a natural person, a company or an organization which under these Terms and Conditions directly rents or authorizes a vehicle to be rented on its behalf,

(c) Driver is a natural person responsible for honoring all the herewith contracted Terms and Conditions as set forth and written on the Rent-A-Car Contract’s title page,

(d) Chauffer is the natural person responsible for honoring all the herewith contracted Terms and Conditions as set forth and written on the Rent-A-Car Contract’s title page. The renting party must ensure that each and every licensed driver fulfills these General Terms and Conditions,

(e) Vehicle means a motor vehicle as defined on the Rent-A-Car Contract’s title page, (f) user, driver and chauffer are hereinafter jointly referred to as – the Customer.

1. Licensed Drivers – The rented vehicle can be driven only by the persons who are 21 or older and who are legitimate holders of a valid Driver’s license issued at least two years (2x365 days) before rental. According to the Law on Transportation Safety no exceptions to this condition are allowed.

Under no conditions a rented vehicle can be driven or used:

a) by any other person but a person specified in the Rent-A-Car Contract as the Customer;

b) for paid transport of passengers and/or goods;

c) under the Rent-A-Car Contract concluded on the basis of fraudulent statements or false personal data;

d) for the car racing competitions, endurance tests, speed tests or driving lessons;

e) for carrying or towing other vehicles and/or any trailer objects;

f) by a person under the influence of alcohol, tranquilizers, sleeping pills, barbiturates, narcotics or any of the hallucinogenic or other substances;

g) in case of the car engine trouble or in case of either passenger or baggage excess weight overload;

h) on any other but the public roads classified as the I, II or III traffic category roads;

i) for speeding and/or in violation of the traffic rules set forth in legislation of a country the rented vehicle is being driven in;

j) in violation of the laws and legislation regulating the use, load or the motor vehicle driving conditions, including any use which may in any way considered illegal;

The above listed limitations are compounded and applicable throughout the rental period. National waves all and any responsibility for a damage or loss arising from the Customer’s violation of the limitations set forth herein.

2. Crossing of the State Boarder - In case of international travel and crossing of the State boarder in the rented vehicle, the Customer is obliged to inform National about the time and place of crossing at least 48 hours prior to the planned international travel so the National’s written approval of such travel can be obtained.
National reserves the right to deny the Customer’s request and withhold its approval in case the vehicle is supposed to cross the State Boarder in direction of a country which according to the National is among the high business risk countries.

3. The Rented Vehicle Taking and Returning – the only entity authorized to dispose and rent vehicles is the National, which shall ensure that a vehicle is delivered to the Renting Party-Customer in a perfect and fully operating condition. The Customer shall return the rented vehicle with all the tires, tools and equipment/accessories specified in the Rent-A-Car Contract and the Check out/Check in Form, i.e. in the condition equaling the vehicle’s condition at the time it has been taken over, save for the normal wear and tear. The Customer is obliged to return the rented vehicle on the date and at the time and place as set forth on the Rent-A-Car Contract’s page 1.

The Vehicles are rented according to the daily tariffs, i.e. the prices specified in the contract as charges for each and every 24-hour period calculated from the car rental start date. Each day in excess of the number of days contracted shall be charged according to the current and valid Price List.

4. Payment Terms – Customer agrees to pay the bill within 1 day from the date of National’s invoice or, in case the payment in cash has been contracted – at the time of taking over the vehicle and, as specified on the Rent-A-Car Contract Page 1 including: the rental duration, mileage ad other costs payable according to the Price List valid on the Rent-A-Car Contract Signature Date. In case of overdue payments, the Customer shall be charged the legally proscribed default interest and costs of the Overdue Payment Notice. Should a vehicle be returned to the place different from the place it was picked up from, the final bill made at the Location where a vehicle is being returned to is subject to approval of the Location which delivered a vehicle and which is entitled to edit and transmit the corrected bill finally payable by Customer.

By signing the Rent-A-Car Contract, the Customer accepts that the National shall have rights to charge against his credit card (or some other payment instrument) the costs of potential repairs, damages or loses which might be required after a vehicle was returned and which, according to the Vehicle Returning Procedure the Customer failed to inform the National about.
The Customer shall be liable for the traffic violations committed during a Car Rental Period. In case that the Customer failed to have paid his traffic violation fines, the National shall charge Customer for those costs, including the administrative fees and taxes, as appropriate. The National shall have the right to charge the Customer’s Credit Card (or other payment instrument) with such costs without an obligation to inform Customer prior to charging. The Government taxes, fees, levies etc. shall be collected according to the legislation in force. By signing a Rent-A-Car Contract, the Customer accepts and acknowledges that payment of all the contracted costs is and shall be the responsibility of the:

1. Customer;

2. Driver – in case that the Customer refuses to either partially or entirely pay the subject Car Rental obligations as contracted;
3. Chauffer - in case that the Customer or the Driver refuse to either partially or entirely pay the subject Car Rental obligations as contracted.

5. Extended Rental – Should, at any point of time during Rental Period the Customer decide that he would need a vehicle for a period longer than primarily contracted, he is obliged to contact National at least 24 hours prior to expiration of the contract in order to request and receive written approval for extension of the rental period. In case the Customer breaches this provision, it shall be considered unlawful usurpation of the vehicle. In such case, the National is entitled to use all the means and instruments as legally available for re-acquisition of its property. Should the Customer return vehicle after the day contracted as the car rental expiration date and the prices of rental were changed in the meantime, the new prices shall apply to the time following the primarily contracted expiration date.

6. Mileage – The mileage a vehicle made during the rental period shall be determined based on the car manufacturer installed mileage meter’s read out.

7. If on the car rental expiration it is established that during the rental period a mileage meter was tempered with, the Customer shall be charged the additional 500 kilometers for every day of the subject rental and according to the going tariff. The Customer is obliged to return rented vehicle together with all the tires, audio and the other equipment and accessories in the condition equaling the condition on the day a vehicle was primarily rented to him, and he shall return it on the date and at the time and place precisely set forth on the Rent-A-Car Contract’s page 1. If, for whatever reason, upon return of a vehicle the National had to have it cleaned/washed and/or repaired, the Customer shall pay extra costs that the National had with respect to the subject vehicle cleaning and/or repairs.

8. Fuel- All the vehicles are rented out with the fuel tank full. When a vehicle is rented out to the Customer, the costs of refueling from the time a vehicle leaves the National’s Location through expiration of the rental period shall be borne by the Customer. Upon return to the National Location a vehicle has to be refueled. National reserves the right to charge the refueling costs at the going National’s prices, i.e. according to the then current Price List.

9. Vehicle Maintenance – The Customer is obliged to maintain vehicle in a good operating condition, including regular checks of the motor and automatic transmission (if available) oil and checking of the radiator and battery liquid and tires’ pressure. Motor oil has to be replaces after every 5000 kilometers. The Customer shall be held liable for all the damages resulting from absence of the proper care or due to the vehicle maintenance contrary to the one described above. In case that a rented vehicle is due for the regular servicing (after the specified number of miles), the Customer shall inform National, which will arrange for the vehicle’s servicing and, if necessary put a replacement vehicle at the Customer’s disposal.

10. The repair work or replacement of vehicle parts is allowed only at the Authorized Dealer’s Repair Shops and with written approval obtained from National prior to repairs in question. Reimbursement of the repair costs shall be done only on the basis of the Authorized Dealer’s Repair Shop bill/receipt, with all the replaced vehicle parts presented to National. If a repair work is done by a mechanics or the shop other than the Authorized Dealer’s Car Repair Shop and if the claimed replacement parts are not presented to National, the repair work costs will not be reimbursed, whatsoever. In case that a vehicle part is either replaced or lost, the Customer shall indemnify National for the amount equaling three times a market price of the subject vehicle part.

11. Special Equipment and Accessories
- Snow Chains - On request of the Customer, National shall supply Customer with the requested show chains and installation manual, all at the National’s going prices. The Customer is responsible for installation of the show chains, with regard of which the National has no responsibility whatsoever.
- Baby Car Seats – On request of the Customer, National shall supply Customer with the Baby Car Seats and mounting instructions at the cost set forth in the National’s Price List. Mounting of the Baby Car Set is responsibility of the Customer and National waives any responsibility associated thereto.

12. Tachymeter – With respect to the vehicles equipped with a tachymeter, the Customer who is materially liable for a rented vehicle is, pursuant to the Law on Traffic Safety materially liable for functioning and potential damages of a tachymeter, as well.

13. Documentation – All vehicles are rented out together with the mandatory car documentation. The liability for such documentation lies with the Customer. In case that the customer loses any of the documents, keys, registration plates etc., he shall be additionally charged and obliged to cover all the associated costs and required taxes.

14. Travel Insurance – For an additional daily fee –set forth according to the going tariff, National shall supply passengers with a whole-life and disability insurance coverage valid in case of the traffic accidents and for the duration of a National’s vehicle rental period.

15. All the vehicles, which are at the disposal of National, are covered with a Third Party Account Insurance Policy. In case of a damage caused by the Customer, as well as in case of the damages resulting from the Customer’s failure to honor any of the Rent-A-Car Contract Terms and Conditions, the Customer shall be liable to cover damages in the amount up to the full value of a vehicle, save for the cases when the Customer has agreed to pay an additional daily National’s fee for coverage of the:

- damage to tires;
- damage to the vehicles’ lower installations, including damages to the car’s body or mechanical parts;
- damage to the vehicle interior or windshield glass, caused by negligence of the driver;
- damage to the engine due to lack of motor oil, use of the wrong kind of fuel or negligent use of the car;
- damage caused by a driver under the influence of alcohol, narcotics or opiates;
- damage cause by an unlicensed driver;
- any damage to the vehicle which has not been reported to the competent police authority;

The Customer shall be held liable for all of the damages listed above. National shall not accept any liability for the damages or loses occurred while the vehicle was rented by the Customer who failed to have honored the Terms and Conditions set forth herein. The Customer is liable for coverage of all the damages (including the lost profits) that National suffered during the time a regular and normal use of the subject vehicle was not possible.

16. Fire and Theft - The Customer shall be held liable for all the loses or damages to the vehicle, which are resulting from the Customer’s own actions or negligence or failure to respect any of the Rent-A-Car Contract Tems and Conditions.
By payment of an extra fee for every 24 hours of the rented vehicle use –according to the going tariffs Price List—the Customer avoids liability to pay liability in the amount of the full value of the vehicle rented.

17. Damages - The Customer is obliged to report every accident resulting damage to the nearest police station (and get the Police report, as appropriate) and the National’s Location which the vehicle was rented from. The Customer shall not use the vehicle before it is in the fully driving condition. The Damage Report –the special form attached to the rented vehicle documentation and the Customer’s Statement on the Damage has to be immediately submitted (by personal delivery, fax or e-mail) to the National’s Location which rented out the vehicle. The Customer is obliged to fully cooperate with National in all the car accident investigating and processing efforts. In case of failing to honor the terms and conditions from this Article 17, the Customer shall be held liable for all the car accident indemnification costs. The Customer shall be supplied with a replacement vehicle, if need be.

18. The Valuables or Personal Property Loss - National shall not be liable for any damage or loss of the other persons’ property or valuables, which were left or transported in/on the rented vehicle, servicing vehicle or the National’s business premises. With signature of this Contract, the Customer is irrevocably waiving his right to claim indemnification of any of the above listed losses or damages from National.

19. The Rent-A-Car Contract Modifications - None of the Articles and/or provisions of the Rent-A-Car Contract can be amended or modified without the National’s written approval.

20. All the National’s employees are entitled to inspect any of the vehicles at any time. If at such time, it is established that the Customer is in breach of any of the Rent-A-Car Contract provisions, the National’s employees are authorized to take the vehicle away from the Customer. It is the National’s unconditional right to terminate the Rent-A-Car Contract at any time and at any place, before the Contract’s expiration date and with no obligation to indemnify the Customer, whatsoever.

21. Important Notice! Even upon expiration of the rental, the Customer shall be held liable for any of the traffic violations he made during the Vehicle Renting period.

22. In the herein defined contract provisions, National means the Family tourist d.o.o., the company with its registered offices at the address: Dobropoljska 61/12; and the Tax Payer No. PIB 100138018, and the Bank Account No 220-8287-63, which is an independent franchisee of the National Car Rental and Alamo Rent A Car in the territory of Serbia and Monte Negro, with the car rental operations falling within the scope of its business activities.

23. With his signature the Customer is unconditionally accepting the National’s standard conditions, warranting that the above contained data are true and correct and agreeing to settle any and all disputes before the Court of competent jurisdiction in Belgrade.

IMPORTANT NOTICE! IN CASE OF THE VEHICLE’S BREAKDOWN WHILE ABROAD AND WITH RESPECT TO THE REPAIRS REQUIRED, THE CUSTOMER IS OBLIGED TO CONTACT THE NATIONAL’S LOCATION IN SERBIA AND MONTE NEGRO. NATIONAL SHALL REIMBURSE COSTS OF TE REPAIR WORKS UPON PRESENTATION OF THE ORIGINAL BILL ISSUED BY AN AUTHORIZED DEALER’S CAR REPAIR SHOP BILL TOGETHER WITH THE VEHICLE PART WHICH HAS BEEN REPLACED – IF APPLICABLE. AT THE TIME OF CROSSING THE NATIONAL BOARDER, THE CUSTOMER IS OBLIGED TO HAVE THE REPAIR WORKS BILL VERIFIED AND STAMPED BY THE CUSTOMS AUTHORITY OFFICIAL.